After today's #hikerchat (which by the way if you haven't done yet is a blast! takes place on Fridays at noon eastern) I asked out there on Twitter if anyone knew how to fix a problem with my Leki Khumbu Aergon Trekking Poles. You see the button leg under the Speedlocks kept collapsing even under very little pressure. I have tightened both the clear lock and the Speedlock as much as it can be tightened and still the pole collapses at will. Most of the time it collapses like I said under just walking conditions and others under pressure conditions. (this is not helpful)
Well upon sending out the call for assistance I tagged Leki's USA Twitter account and wouldn't you know within a few minutes they suggested an email to their service email.
I emailed promptly, and got a detailed response within minutes! I was informed that the company would be sending me two new legs both and upper and a lower and the Speedlock components. I was delighted with the great customer service and the speed in which they responded. I am also happy to know I can depend on my poles again.
So this weeks PROPS! go to LEKI USA!
The weeks wag of the finger goes to FEDEX! Yes, FedEx. Typically I adore getting packages. I work from home so the UPS, USPS and Fedex folks break up my day. I'm not sure if I am the only one that does this or not but when you order gear online, do you wait impatiently for the tracking number then knowing full well that the package won't arrive for 4 days still check the tracking page to see where it is? No? Damn I am sick!
Anywho, due to the generosity of my loving family and wonderful bride I received a host of REI gift cards for Christmas. I spent much of Christmas break researching new packs. I finally settled on the pack I wanted to only find out it was on back order! Ugh! Right? Finally last week I ordered the pack and as you already know, I watched as the pack made its way from the REI distribution center to my house tomorrow (Saturday) via the online tracking system. Or, so I thought. With the anticipation of playing with and packing my new REI Crestrail 70 building I checked it one last time this afternoon in wonder, "hmmm where might it be now?" ... ESTIMATED SCHEDULED ARRIVAL WEDNESDAY, JANUARY 23, 2013!?!?!?!?!?! UGH!
So we wait. Will post when the bag finally arrives. Fingers crossed on Wednesday and stay tuned for a full review of the bag.
Have a great holiday weekend all.
Keep Hiking Forward!
Hiking Forward Stickers